FAQ
Last Updated: August 30, 2025
At Crativion, we want your shopping experience to be as smooth as possible. Below you’ll find answers to the most common questions about orders, shipping, returns, and more.
Orders and Shipping
How long does shipping take?
Standard shipping takes 5–10 business days. International orders may take 10–20 business days depending on customs.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and link.
Do you ship internationally?
Yes, we ship to selected countries. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
Returns and Refunds
What is your return policy?
We offer a 30-day return window from the date your order is delivered. For full details, please see our [LINK TO REFUND POLICY].
How do I start a return?
Email us at support@crativion.com with your order number and reason for return.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5–7 business days.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options displayed at checkout.
Is my payment information safe?
Yes, payments are processed securely through Shopify and trusted payment providers.
Products
Are all items always in stock?
Most products are available, but some may sell out quickly. If an item is unavailable, you will be notified.
Do you offer exchanges?
Exchanges may be available depending on stock. Please contact us at support@crativion.com for assistance.
Contact and Support
How can I reach customer support?
You can always contact us at support@crativion.com for help.
Where can I find your policies?
For more details, please review the following pages: